Laser Spec understands the importance of meeting the technical support requirements and desired response time of our important and varied customer base. Our goal in offering 24/7 support services is to significantly increase the success of your applications throughout an installation's lifecycle.

Laser Spec believes that all customers today are concerned with having "full service availability" for all their "mission critical" manufacturing operations, which certainly includes CNC equipment. Down time costs money and puts the customer's business unnecessarily at risk. Making sure every installation is covered by a Support Plan provides increased service availability and long-term investment.

24/ 7 Telephone Assistance

24/7 support is available if the system the caller is servicing has a valid 24/7 Service Pack Agreement and the call is an emergency in nature. With a Service Pack Agreement there will be no charge for the after hours telephone technical support provided. If the caller is at a site, which does not have a valid Agreement and requires telephone technical assistance, a purchase order or credit card must be forwarded to the on-call technician prior to telephone support activities being rendered. Additional charges apply if Remote Terminal diagnostic support is required.

Products Not Purchased From Laser Spec

On many occasions, technical support is requested to provide assistance on hardware and/or CNC equipment not purchased from Laser Spec, or assistance is required due to problems caused by these products. When requested, technical support will attempt to provide assistance where possible. All technical support assistance for such support requests will be billable at prevailing T & E rates.