Remote Support is a Web-based, real-time Server side remote access and support software tool that provides a simple way for Laser Spec technicians to quickly manage and resolve support requests via remote access.
Using Remote Support our technicians can…

• Communicate with you in real-time via voice or keyboard chat

• View your PC and monitor activity via remote access

• Conduct a remote control session and operate a remote customer's PC

• Upload customer files for analysis, or download software patches

• Restore a remote user's PC to a previously working configuration

• Direct a remote customer to a Web site using co-browse features

As a result, Remote Support allows Laser Spec technicians to quickly and easily resolve your support issues by allowing them to focus more on solving your problems and training you instead of visualizing problems and blindly guiding you towards a solution.
What Remote Support means to you...

• Drastically reduced call times

• Faster problem definition and resolution via remote access

• Reduction of repeat calls for the same issue

• Decrease in call escalation

• Fewer support errors

• Restoration of a previous configuration to a remote user 's PC

• Reach real-time consensus

• Conduct a web tour

• Identify and solve problems via remote access