Application Support

Support services for all your software needs including the following software packages: Windows XP, TPC Win, ArtCam Pro, ArtCam Insignia, ArtCam Insignia E, Adobe Photoshop, Adobe Illustrator, Corel PhotoPaint and PhotoGrav.

We have over 19 years of machine support experience, and access to a variety of specialized CNC parts for fast overnight delivery.

Hardware Support

No matter what machine you purchase, mechanical systems will experience downtime. When your machine does go down, contact Laser Spec to ensure your business is operational again... FAST

LSI Support Packages

Reduce the cost of Emergency Application and Hardware Support, and take advantage of our pre- purchased packages, with reduced pricing to minimize your support costs.

All Packages Feature

Email Support: Available 24/7, via email. Phone Support: Telephone support when you need it. Remote PC Support (via internet): Internet connected remote PC Support for Application training and support issues.

Annual Support Packages:

Silver

• 25% support rate discount
• free email support during business hours
• 6.5 hours of technical support (24/7)
  

Gold

• 40% support rate discount
• free email support during business hours
• 12.5 hours of technical support (24/7)
  

Platinum

• 60% support rate discount
• free email support during business hours
• 29 hours of technical support (24/7)
  

Standard Pricing:

For Emergency support without pre-purchased support please have your credit card ready to start your call.

Rates:

• Inquire about our emergency technical support rates
• 0.5 hour minimum
• 1.0 hour minimum (non bus. hrs.)